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Refund & Cancellation Policy

Last Updated: May 25, 2026

1. Voluntary Donation Policy

Shri Surya Educational and Charitable Trust (“Trust”) is a registered non-profit organization operating in Nilakottai, Tamil Nadu, India. All donations received through this website or bank transfers are voluntary contributions intended to support our charitable projects (higher education for girls, food donation drives, and medical camps).

Because these payments are voluntary donations, they are generally considered final, and **no refunds or cancellations are permitted** once the transaction has been completed. Donors are kindly requested to double-check their transfer details before authorizing a transaction.

2. Exceptional Circumstances for Refunds

The Trust will investigate and process refund requests under the following limited and exceptional circumstances:

  • Duplicate / Multiple Deductions: If a technical error or network interruption during payment processing causes a single donation transaction to be processed and charged multiple times to the donor’s bank account or card.
  • Unauthorized Card Use: If it is established that the donation was processed using credit/debit cards or net banking details obtained fraudulently without the cardholder’s consent, and a complaint has been reported.

3. How to Submit a Refund Request

If you believe you qualify for a refund under the exceptions listed above, you must submit a written request via email within **7 calendar days** of the transaction date. Requests sent after this period cannot be entertained.

Please send your request to ssect.nlk@gmail.com with the subject line: “Refund Request – [Your Name] – [Transaction ID]”.

Your email must include the following details:

  1. Donor’s full name and contact mobile number.
  2. Date and exact time of the transaction.
  3. Precise donation amount transferred.
  4. Bank Payment Reference Number / Transaction ID.
  5. Proof of deduction (e.g. digital receipt copy or bank statement excerpt showing the transaction).
  6. A detailed explanation of why the refund is being requested.

4. Verification & Refund Processing

Upon receiving your request, our administrative team will verify the payment logs with our partner banks. This verification process may take 2-3 business days.

  • If the refund is approved, the Trust will reverse the transaction and refund the amount.
  • The refund will be credited directly to the original bank account, credit card, or UPI source from which the payment was initiated.
  • Timeline: It generally takes **5 to 7 business days** for the refund to reflect in your account, depending on your bank’s clearance cycles.
  • *Note: The Trust is not responsible for any transaction charges or processing fees deducted by the donor’s bank during processing.

5. Donation Cancellation Policy

Once a donation is initiated, it cannot be canceled mid-way. If the Trust implements recurring monthly donation options in the future, donors can cancel their monthly subscription at any time by notifying us via email at least 15 days before the next scheduled payment date. Past monthly contributions will not be eligible for refunds.